Updated 5/1/2026
The St. Louis-Kansas City Carpenters Regional Annuity Fund is now live for participant activity!
To access accounts, participants can visit the web or call a John Hancock (as below). To access accounts for the first time, participants should click Register Now and will need their Birth Date and Social Security Number. Participants will then be asked to set up a user-id, PIN, security question, and add an email address to their account.
When participants call in for the first time using the 800 number, they will first be prompted to enter their social security number and asked to confirm information about themselves such as their date of birth. The system will then walk them through the set up to establish a new user-id and password.
Website: www.johnhancock.com/myplan
Phone: 833-38-UNION (833-388-6466) or for Spanish: (888-440-0022 for Spanish)
Plan ID: LU5503
We encourage all participants to register online as soon as possible. After initial registration there is a 10-calendar day “cooling period”, during which participants cannot request a distribution. The cooling period is in place to act as a safeguard on behalf of the participant and is intended to prevent fraudulent activity.
Original article posted 3/26/2026
Watch this video to learn more.
The St. Louis–Kansas City Carpenters Regional Annuity Fund is updating its services to give you better investment options, reasonable fees, and helpful tools for retirement. The Board of Trustees has decided to move the Plan’s recordkeeping services to Manulife John Hancock. With this change, the Plan will switch to daily valuation, so your account balance will update every business day.
Transition Period begins April 1
The transition begins April 1, 2026, and should be complete around May 1, 2026. During this time, contributions will still be made for you, but you won’t be able to access your account while records are being moved. This temporary period is called the transition period.
After the transition, you will be able to choose and manage your own investments from options available
under the Plan.
Getting started with self-service tools
You should have received a toolkit in the mail from Manulife John Hancock in early March outlining the
important changes to your retirement plan. Manulife John Hancock provides an easy-to-use website and
mobile app to help you manage your retirement savings. Once the plan is live (after May 1), you can manage your investments online or through the mobile app:
- Register your account at myplan.johnhancock.com or download the mobile app.
- Learn more about investing and Target-date Funds.
- Review the investment choices.
- Manage your investment changes.
Digital copies of all participant mailings have been provided below:
Announcement letter
Toolkit
Have questions?
Manulife John Hancock is available to help. Representatives are available Monday – Friday, from 8 am to 10 pm, ET. Call 833-38-UNION (833-388-6466).
Stay tuned
Later this year, we will hold informational sessions to explain your available options and support you in making the best decisions for your account based on your personal financial situation. Those dates will be shared as they are available.
