Member Assistance Program Benefits

The Member Assistance Program (MAP) is the Plan’s network for counseling services and is provided by Mercy. Like the mental health and substance abuse network, MAP services are in-network services and payable only when you see providers in the Mercy MAP. Mercy’s MAP licensed counselors hold a minimum of a master’s degree in the counseling field.

MAP is available when life gets overwhelming. Whether you are dealing with everyday problems or major life events, your MAP can help with confidential counseling, referral and support for you and your family. Mercy MAP counselors offer guidance and support and are trained to deal with a range of personal issues.

MAP counselors provide short-term counseling, generally up to six counseling sessions, as well as information and support in any of the following areas:

• Strained relationships
• Stress at work or at home
• Anger, resentment
• Parenting concerns
• Addictions to things like drugs, alcohol, gambling, etc.
• Depression and anxiety
• Grief and loss
• Thoughts of self-harm or suicide
• Retirement/aging

If you are eligible for health benefits under the Plan, services are free and confidential for you and your covered dependents. If additional treatment beyond the scope of MAP is necessary, your MAP counselor can assist coordinating your care through the mental health provision under your medical plan (UMR/UnitedHealthcare Choice Plus PPO) or through available community services.

Work-Life Balance Program through MAP
The work-life balance program through Mercy offers a website with a range of free resources, including:

• Interactive health and wellness tools
• E-learning sessions and more than 5,000 articles on a variety of topics
• Resources for budgeting and debt management
• Free legal consultation and financial coaching

You may login to the Work-Life website and log in using the following information:

• Username: CARP
• Password: map

Whatever you do, you don’t have to do it alone. Carpenters’ MAP services are here to help you become the best version of you possible.

All MAP services must be pre-authorized through Mercy by calling 314.729.4600, select option #2, or toll-free at 800.413.8008. More information on services may be found on our website here or on the Mercy MAP website.