Cigna Transition
Learn More About The

Cigna Transition


Effective January 1, 2021, Carpenters Health Plan active participants (non-UnitedHealthcare Advantage Plan) transitioned to Cigna. As a Cigna participant, you will have access to services that help you improve your health, reduce your out-of-pocket costs, and obtain support when you need it.

Call Cigna’s OneGuide, Cigna’s personalized customer service, at 1.800.244.6224 with any questions.

This toll free line is open 24 hours a day, 7 days a week.

What does the Cigna One Guide experience look like? Watch now: It’s personalized service – just for you.

Put your plan at your fingertips with myCigna and the myCigna® App are your personalized digital resources designed to help you make the most of your plan. Right from your computer or mobile device, you can easily access all of your plan information anytime you need it. You can also:

  • Find in-network health care providers and medical services
  • Schedule a virtual visit with a physician or behavioral health counselor using MDLive
  • View ID card information
  • Review coverage
  • Manage and track claims

Register today at or download the myCigna App.

Cigna video link library

  1. Cigna is more than a health plan network. Watch a testimonial on the Cigna’s Collaborative Care experience.
  2. MDLive by Cigna is virtual acute care from state licensed board certified physicians and therapists. Find out more.

Cigna Current Promotions

  1. Healthy Rewards 2021: Join a gym or workout at home for just $25/month. Find out more.

Miss a mailing?

Cigna One Guide Mailing, mailed late November 2020

In a current medical treatment plan? Refer to the Transition of Care/Continuation of Care document provided in Cigna’s One Guide mailing. For personal assistance, call Cigna’s One Guide representatives.

Cigna Welcome Packet, mailed late December 2020